Yupoong Five-Panel Flat Bill Cap

Thank you for sharing your feedback on the Yupoong Five-Panel Flat Bill Cap. We regret hearing that there is a stain on the cap, and the placement of the graphic was higher than expected. To help us assist you more effectively, please reply to this email with a photo displaying the issues. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.

Thank you for your feedback, and we’re glad to hear you’re happy with the hat’s fit and overall quality. We’re sorry, however, that the print and finishing details did not meet your expectations. We understand your concerns regarding the loose stitching on the inside as well as the logo lettering not appearing as expected. That’s not the level of quality we aim to deliver, and we appreciate you bringing this to our attention. Could you please share a few photos of the hat, especially showing the issues? For an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.

It is great to hear that you are pleased with the quality of the Yupoong hat itself, but we sincerely regret that the stitching on this recent order fell so far below our usual standards. We understand how disappointing it is to receive an unacceptable finish, especially since you have experienced better quality from us in the past. We strive for consistency and precision in every embroidery job, and we would like to investigate why this particular batch did not meet those expectations. To help us address this and find a resolution for you, please provide an image showing the stitching issues. We want to ensure your branding looks professional. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.