Thank you for your review and for sharing your honest feedback. We're glad to hear that you like the hat itself and that you find the fit to be nice and the quality good. However, we are sorry to read about your experience with the embroidery. We sincerely apologize for the inconvenience this has caused. We want to make this right for you immediately. To help us investigate what went so wrong with the stitching, could you please share a few photos of the hat that clearly show the horrible embroidery? We are truly sorry that this experience has made you regret the purchase. We look forward to the opportunity to resolve this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.

Thank you for sharing your feedback regarding the Flexfit® 110® Mesh-Back Cap. We sincerely regret that the logo colors on your recent order did not match the consistency you’ve experienced with previous shirt orders, and we understand how disappointing this inconsistency must have been. To assist you further and find the best resolution possible, we kindly recommend replying to this review with clear photos showcasing the color quality errors you’ve noted. These photos will help us thoroughly review the issue and identify ways to address your concern effectively. Regarding the Flexfit hats, we apologize for any confusion about the style. We understand it can be frustrating to receive a snapback design when expecting a solid round hat. We truly appreciate your feedback and have shared it with the relevant team to review and improve our product descriptions for greater clarity. Thank you for giving us the opportunity to make things right. We value your understanding and patience, and we look forward to assisting you further to ensure a better experience moving forward.