Thank you for bringing this to our attention. We’re genuinely sorry for the disappointment caused by the embroidery quality on your Port Authority® Bucket Hat, particularly the inconsistencies in letter sizing and clarity. We understand how important it is for your branding elements to be represented accurately and professionally—and we regret that this wasn’t reflected in your order. To better support you, we’ve sent a separate email with additional details, including a proposed revision for your review and approval. Once you’ve had a chance to confirm the updated design, we’ll proceed with a replacement to ensure your product meets expectations. Your satisfaction means a great deal to us, and we’re here to help with any questions or adjustments you may need moving forward.

We understand how frustrating it can be when an item doesn’t fit as expected. We’ve reviewed your account, and it looks like one of our Care Specialists has already assisted you and taken the necessary actions on your order. While we're glad to hear that the embroidery met your expectations, we do regret the sizing issue with the hat. For future orders, we recommend checking the size chart available on each product page to ensure a better fit. If you need any further help or have other concerns, please don’t hesitate to reach out — we’re always happy to assist.