We're very sorry to hear that you're not happy with the quality of the logo on the hat received and will be happy to see how best we can help. To better assist please reply with a photo show how the logo came on the product and also advise what the issue was with it. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center

Thank you for bringing this to our attention. We’re genuinely sorry for the disappointment caused by the embroidery quality on your Port Authority® Bucket Hat, particularly the inconsistencies in letter sizing and clarity. We understand how important it is for your branding elements to be represented accurately and professionally—and we regret that this wasn’t reflected in your order. To better support you, we’ve sent a separate email with additional details, including a proposed revision for your review and approval. Once you’ve had a chance to confirm the updated design, we’ll proceed with a replacement to ensure your product meets expectations. Your satisfaction means a great deal to us, and we’re here to help with any questions or adjustments you may need moving forward.