Thank you for taking the time to share your thoughts on the Loomline Large Tote Bag – 28.45 cm H x 45.72 cm W. We regret hearing that the bag was not as expected. We want to assure you that this isn't typical of our standards, and your feedback will be shared with the appropriate team. Furthermore, we are pleased to see that our customer service team provided a prompt resolution for the issue. We trust that this resolution has been helpful.

Thank you for sharing your feedback with us. We’re glad to hear you found the tote bags decent overall, though we regret that the finish did not meet your expectations. To help us better understand and address your concern, could you please share any specific details about the issues you noticed with the tote bags? This will allow our team to review the matter more thoroughly and take the necessary steps for improvement. Your input is valuable and will be shared with the relevant team as part of our ongoing efforts to enhance product quality.