Loomline Large Tote Bag – 28.45 cm H x 45.72 W

Thank you for taking the time to share your feedback regarding the Loomline Large Tote Bag. We’re sorry to hear that the size did not meet your expectations, especially as it was intended as a birthday gift. We understand how disappointing that can be. The product is designed according to the listed dimensions (28.45 cm H x 45.72 cm W), but we appreciate that sizing can sometimes feel different when received in person. We’ve shared your comments with our team for review to help improve clarity in how product sizing is presented. If you need any additional help, you can also reach us through VistaPrint Support

Thank you for sharing your feedback regarding the Loomline Large Tote Bag – 28.45 cm H x 45.72 cm W. We appreciate the opportunity to assist and understand how important it is for your order to meet both the expected feel and size. Looking at the product page https://www.vistaprint.ca/clothing-bags/bags/totes/large-tote-bag-with-58-42-cm-handles, the specifications indicate that the bag is made of 600D polycanvas and measures 27.94 cm H x 45.72 cm W x 9.53 cm L. A 600D polycanvas tote generally feels more synthetic or “plasticy” compared to natural cotton canvas, with a smoother and stiffer texture due to the polyester fibers and backing. While the size was clearly noted in the product description, we understand how expectations can differ when comparing materials and dimensions. Your account has been reviewed, and we can confirm that one of our support representatives has already assisted with your concern and taken the necessary actions on your order. For future orders, we recommend double‑checking the product specifications on the product page before designing, as well as reviewing the details in your shopping cart prior to checkout, to ensure the product matches your expectations. Your comments have also been forwarded to our product team for review and consideration, helping us improve descriptions and guidance so customers have clearer expectations moving forward. We value your input and patience, and we remain committed to ensuring your future orders meet the quality and specifications you expect. Thank you again for bringing this to our attention, and we look forward to serving you better.

Thank you for your feedback, and we’re sorry to hear about the imperfections you experienced with your Loomline Large Tote Bag. We’re glad to know you’re happy with the design and colors, but we understand how disappointing it must be to receive a product with stitching issues and a stain on the front. This is not the standard we aim to deliver. To help us review this further and assist you appropriately, could you please provide clear photos showing the stitching issue and the stain on the bag? Once received, we’ll be able to assess the situation and proceed with the best possible resolution. We appreciate your cooperation and look forward to your response. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/