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Oct 17, 2024 | Tammy
Response from Vistaprint Customer Care Team:
Thank you for taking the time to share your thoughts on the Challenger Jumbo Shopper Tote. We are sorry to hear the shape of the bag and the size of the artwork wasn't as expected. Regarding the size of the logo, the printable area available is 8" x 8", however, the size of your logo didn't fit that dimension. In the future, we recommend uploading the artwork as two separate images instead of one. This way you have more room to resize them as you choose. Concerning the shape, the photo shown on the website looks different based on the angle it was positioned. However, if you view the white bag, it looks similar to the one you received. We will share this feedback with the relevant team to see if new photos that are more accurate can be used. We want to help and have taken action on your account. A follow-up email with more details will be sent to you. We hope this helps.

