We’re thrilled to hear the bags were a hit at your trade show and held up well—but we're truly sorry that the logo was printed crooked on all of them. That’s certainly not the level of quality we aim to deliver, and we understand how disappointing this must have been, especially for an important event. To make this right, we’ve sent you a separate email with resolution options. Please take a moment to review it at your earliest convenience—we’d be happy to assist further from there. Thank you again for bringing this to our attention and for giving us the chance to make things right.