Thank you for taking the time to share your experience with us. We regret to hear that the business card holder you received is misaligned. We'd love to look into this for you. To help us assist you more effectively, please reply to this email/message with more details related to the issue, and photos displaying the concern. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/.

Thank you for sharing your honest feedback on the Engraved Business Card Holder. We’re glad to hear the engraving met your expectations, but we understand your concerns about the overall quality of the holder and that it didn't meet the value you were hoping for. Your input is important to us, and we will ensure it is shared with the relevant team for review and improvement. To help us address this more effectively, we encourage you to provide clear photos of the material concerns you noted, so we can work with you toward the best possible resolution. In the meantime, if you’re looking for a more durable option, we recommend our Black Leather Vertical Business Card Holders or Black Leather Horizontal Business Card Holders, which are portable and pocket‑sized: https://www.vistaprint.ca/business-cards/holders If your request is urgent or you’d prefer to speak directly with a representative, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.ca/customer-care/help-center/ We appreciate your feedback and look forward to the opportunity to make this right.