Phenomenon Softy Stylus Pen

Thank you for sharing your feedback. We're sorry to hear that you're experiencing issues with the ink flow in your pens. This is not a common experience with our pens, and we’d like to look into this further. As a first step, please try gently cleaning the pen tip with a damp cloth or tissue to remove any dried ink that may be affecting the flow. If the issue continues, please reply to this email and let us know how many pens are affected. This information will help us investigate and determine the best way to assist you.

We are sorry to hear that the ink color on your Softy stylus pens did not match your expectations, although we are glad to know you found the pens themselves to be very satisfactory. After careful review, we can confirm that the ink color selected during the customization process was black. As the ink choice is reflected in the final order configuration, it is important that these details are carefully reviewed in the shopping cart before completing the purchase to ensure everything matches your requirements. We understand how this may have led to confusion and regret any inconvenience caused. Thank you for taking the time to share your experience.

Thanks for your review submission. We’re sorry to hear the pen did not meet your expectations, when what you anticipated was laser engraving, and you received printed lettering instead. We have completed our checks and have emailed you information related to a resolution that has been provided to you. If you have any future product or design-related queries, let us know. We're here to help.