We’re so glad to hear that you love the pens and that they’re working great—but we’re sorry to hear about the ink appearance issue. We’ve reviewed your account and can confirm that one of our Care Specialists has already assisted you and processed a complimentary replacement to resolve the concern. We truly appreciate you bringing this to our attention and giving us the opportunity to make it right. If there's anything else we can help with, please don’t hesitate to reach out.

We're sincerely sorry that your Pen didn't meet your expectations. Please be aware that the dimensions of the design area were specified on our website prior to the design and ordering process. To address this, we've taken steps regarding your order and will send you a confirmation email with additional details. We genuinely hope you recognize our efforts to assist you.

We take pride in giving outstanding service, and we’re saddened to see we missed the mark. Please allow us the opportunity to make things right, and we need your help to do so. Kindly reply to this email and provide us with a photo of the item received through your review, so we can offer a solution you'll be pleased with.

We regret to hear that the print turned out smaller that expected on the pens ordered and are sorry the color is not as expected. To ensure your satisfaction, we've sent you an email with details of the steps taken on your account. Also, it appears as though that is image cannot be made any bigger in terms of height and so if you require a larger image then a different pen will have to be selected.

Customer happiness is our top priority, so we are pleased to hear that you are happy with how the pens turned out.