Thank you for bringing this to our attention, and we sincerely apologize for the smudging of your logo on most of your letter openers. We're happy to see that you made contact with our care team and they helped. Should you have any further inquiries or require assistance in the future, please feel free to reach out to us.

Thanks for your review submission. We would like to apologize for the discrepancy between the letter opener you received and the proof you approved. We checked into the details of the affected order and have emailed you details on the resolution that has been provided to you. We really do hope we have the opportunity in the future to restore your confidence in both our products and services.