Your satisfaction is our main aim and so it saddens us to hear that the quality of the print on the mug ordered did not meet your expectations. We'll be happy to see how best we can help with the matter if you would reply with a photo of the product received. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center

Thank you for sharing your experience—we’re truly sorry to hear that the Full Colour Wrap Print White Mugs didn’t meet your expectations. We understand how disappointing it can be to switch from a trusted product, especially when the alternative falls short in both image quality and durability. This is not the VistaPrint experience we want you to have, and we appreciate you giving us the opportunity to assist. To help us better understand and resolve the issue, we kindly ask that you share: - Clear photos showing the printing and material concerns - The quantity of mugs affected This will allow our team to assess the issue thoroughly and explore the best possible resolution. Your feedback has already been shared with our product team to support improvements in both quality and consistency. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067 or through our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. Thank you again for your honesty—we’re here to make this right.

Thank you for sharing your feedback regarding your recent Photo Wrap Print Mug order. We're sorry to hear that one of the photos was not centered as expected, and we understand how important it is for your design to appear exactly as previewed. While we strive to provide an accurate on-screen preview, we appreciate your suggestion about a 3D view option and will share this with our development team as we continue to enhance the design experience. To help us assess the misalignment and determine the best resolution for you, could you please send us a clear photo of the item you received?