Full Colour Wrap Print White Mug

We regret the inconvenience caused with your mugs order, regarding print placement and page style. After reviewing your order details, we would like to clarify that our mugs include a Full Colour Wrap Print option, which allows you to freely position your design anywhere around the mug during the editing process, including the front, sides, or wrap-around area depending on the layout selected. To help avoid similar issues in the future, we strongly recommend carefully reviewing the on-screen preview and downloading the PDF proof available on the editing page before placing an order. These tools clearly show print placement and help set accurate expectations for the final product outcome. We trust you'll find this helpful with your future projects. Should you have any questions or need further assistance, please don't hesitate to call us at 833-996-2067.

We are sorry to hear that your custom mug did not meet your expectations, particularly regarding the logo placement. We understand how important positioning is to ensure the final product aligns with your vision. To help set clear expectations for the final print outcome, we strongly recommend carefully reviewing both the preview mode and the PDF proof prior to placing an order, as these tools show exactly how your design including placement will appear once printed. For future orders, you may consider adjusting the logo positioning within the design editor to better suit a side-view presentation. You are welcome to make the necessary edits and reorder at your convenience. We appreciate your feedback and the opportunity to clarify this for you. Should you have any questions or need further assistance, please don't hesitate to call us at 833-996-2067.