Elevate Kiso Polo Shirt

Thank you for sharing your experience with the Elevate Kiso Polo Shirt in size L. We are glad to know you liked the shirt overall, and we truly regret that the fit felt looser than expected. We understand how important it is for sizing to be accurate, and we appreciate you bringing this to our attention. For reference, the product page includes a size chart with length and width measurements in centimeters, noting that the chart reflects the garment’s dimensions rather than the wearer’s. Reviewing these details before placing future orders can help ensure the best fit. To help us better understand and resolve this concern, we kindly ask that you reply with: * Clear photos of the shirts received, showing the sizing issue * If possible, a comparison with other polo shirts of the same size This will allow our team to assess the issue thoroughly and ensure your feedback is shared with our product and sizing teams for review and improvement. In the meantime, if you are exploring other styles or fits, we invite you to browse our Custom Men’s Polo Shirt collection, which offers a variety of cuts and materials to better suit different preferences and body types: https://www.vistaprint.ca/clothing-bags/polos/mens-polo-shirts If your request is time‑sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for personalized assistance: https://www.vistaprint.ca/customer-care/help-center/ We truly appreciate your patience and the opportunity to make this right. Your satisfaction matters deeply to us, and we remain committed to improving your experience.

We are glad to hear that you are pleased with the quality of the material and the printing on your Elevate Kiso Polo Shirt. However, we are sorry to learn that the fit was not as perfect as you expected, We understand that finding the right fit can be tricky, as sizing can occasionally vary between different styles. To help with this in the future, we recommend consulting the size charts available on our product pages and during the checkout process. These guides are specifically designed to provide a clearer idea of each item’s fit and dimensions to ensure you find the right match. In an effort to make amends, Please reply to this email and let us know your preferred size, and we will be happy to set up a free reorder for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 833-996-2067.

We regret to hear that the quality of the polo shirt ordered did not meet your expectations as the material was see-through, and the patch was visible underneath. In an effort to resolve the matter, we've taken the necessary steps on your account and have sent you an email with the details.