We apologize for the disappointment with your embroidered shirt. We understand how frustrating it can be when a product does not meet your expectations. Also, we’d like to clarify that the hard backing you feel under the embroidery is part of the embroidery process. It is used to secure the design during stitching and normally dissolves or softens after a few washes. This ensures the embroidery maintains its shape and quality.

We regret to hear that you were not happy with the quality of the polo shirts ordered. In light of this, we've taken the necessary steps on your account and have sent you an email with the details. We hope this helps.

We sincerely apologize for the material quality of the Port Authority® Tall Core Classic Pique Polo that you received. We share your disappointment with these results. Likewise, we appreciate the provided photo of the received product as a reference. Furthermore, we recommend replying to this review and providing the Order Number of the affected product since the last order made under this account was in Aug. 2022, so we can work with you to find a solution that you'll be happy with. Nevertheless, we appreciate you taking the time to provide feedback, and we value your concern. We look forward to hearing from you.