Thanks for your review submission. We’re very sorry to hear you were disappointed with the quality of the polo shirts, and we apologize for any disappointment caused. We want to make this right for you and have emailed you information geared towards providing an appropriate resolution that's to your satisfaction. We look forward to assisting with future products of interest soon.

Thank you for sharing your feedback—we’re genuinely sorry to hear that the JERZEES® Piqué Polo Shirts felt heavier than expected. We understand how important comfort and material weight are, especially when selecting apparel for everyday wear or team use. To clarify, this product is made from 100% ring-spun cotton with a fabric weight of 6.5 oz./yd², which falls into the medium-weight category—approximately 220–225 GSM. This type of material is designed to be durable yet breathable, commonly used in items like sturdy cotton shirts, fleece, or casual outerwear. That said, we recognize that preferences for fabric weight can vary, and we want to help you find the best fit for your needs. If possible, please share photos of the item received, along with the affected quantity and size, so our team can better assess the concern and explore a resolution. If you're looking for lighter-weight alternatives, we invite you to browse other Custom Men's Polo Shirt options (https://bit.ly/42lN6lM) that may offer a more comfortable fit. For time-sensitive matters or direct support, our Customer Care team is available at 833-996-2067 or through our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. We appreciate your feedback and the opportunity to make this right.

Thank you so much for your feedback! We’re glad to hear you love the design and quality of the shirt. We’re sorry the fit didn’t meet your expectations—we understand how frustrating that can be, especially when following the size chart. Your comments are appreciated and will be shared with our product team as we continue to improve sizing accuracy.