We’re glad to hear that the quality of the Gildan® DryBlend™ Jersey Sport Shirt itself met your expectations. However, we’re sorry to learn that the embroidery did not meet your standards. Your feedback is very important to us and will be shared with our product team for further review and improvement. To help us assess the issue more accurately and determine the best way to make things right, please reply to this email with clear photos of the embroidery on your shirt. Once we receive your images, we’ll review the matter promptly and work toward a satisfactory resolution. We look forward to your response.

Thank you for sharing your feedback. We’re truly sorry to hear that the Gildan® DryBlend™ Jersey Sport Shirt didn’t meet your expectations. We understand how important it is for both the shirt quality and embroidery accuracy to reflect your original design, especially when you've taken care to upload a .eps file. This is certainly not the VistaPrint experience we want you to have, and we’d like to assist you further. To help us investigate and find the best possible resolution, we kindly ask that you provide clear photos showing the embroidery quality concern, along with the quantity affected. This will allow our team to thoroughly review the issue and ensure your feedback is shared with the relevant production team for improvement. If this matter is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. We truly appreciate your input and the opportunity to make things right. Your satisfaction is important to us, and we’re here to help.