Elevate Crandall Polo Shirt

Thank you for sharing your feedback — we understand how disappointing it can be when embroidery doesn’t meet expectations for neatness and overall finish. To help us properly review this concern, could you please share images of the embroidery you received? Seeing the actual product will allow us to assess the stitching quality, compare it against the submitted design, and determine the most appropriate resolution. Your input is very valuable in helping us ensure the final product reflects the quality you expect.

We are sorry to hear about the green stains on your white shirt, and we regret the inconvenience this has caused. Nevertheless, we are glad that you found the shirt quality, the size and the embroidery very satisfactory. To make amends, we have processed a free replacement order for the polo t-shirt. The order number will remain the same, and once the parcel is shipped, you will be informed via email with tracking details. Nonetheless, we hope this replacement meets all your expectations and restores your confidence in our products.