We are incredibly sorry and horrified to read about your experience with the CornerStone® Select Snag-Proof Polo. The list of concerns you've described—from the poor fit and static feel to the unclear print, and especially the hanging threads—is not the quality we aim to provide. To help us understand the full extent of these quality concerns, could you please share a few photos of the polo? We would like to see the unclear logo and words, as well as the hanging threads you mentioned, and we'll work towards a resolution. Thank you for bringing this to our attention, and we look forward to resolving this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.

Thank you for your feedback, and we're glad to hear you appreciate the quality of the shirts—although we're sorry the sizing wasn’t what you expected. This particular polo is designed with our “cool fit,” which means it’s intended to have a relaxed (not-too-tight) silhouette, giving you extra freedom of movement and breathability. We realize that can feel roomier than a standard or athletic cut. For future orders, we recommend checking the “Fit Features” section on the product page—there you’ll find specifics on how each style is intended to drape. That way, you can choose the fit that best matches your expectations and avoid any need for reordering. If you’d like assistance selecting the right size or style for your team, please let me know—we're here to help.

We're extremely sorry to hear about the CornerStone® Select Snag-Proof Polo you received. Allow us to assist you. Furthermore, we recommend replying to this review, telling us more about your concern, and providing a photo of what you have received that illustrates what you mentioned in your review, so we can work with you to find the best resolution possible. We look forward to hearing from you.

It's a privilege for us that you like the order. We just wanted to let you know how much your business means to us.