We're sorry to hear that you were disappointed with your recent purchase. We strive to provide high-quality products that meet our customers' expectations. If you'd like to share more details about your experience including images of the Tote Bag received, please feel free to respond to this email. We're here to help and would appreciate the opportunity to address any concerns you may have. Thank you for bringing this to our attention, and we look forward to hearing from you.

We're terribly sorry for the disappointment with the quality of the tote bag. Your satisfaction is our number one aim, so this is not the type of experience we want you to have. Because the bag did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details. We appreciate you taking the time to share your feedback. We'll definitely pass it on to the team for review. Feel free to contact us at 833-996-2067 for any additional assistance.