Nous avons bien pris note de votre retour concernant les sacs dont plusieurs bretelles n’ont pas résisté à l’usage. Nous comprenons pleinement votre déception et vous présentons nos sincères excuses pour ce désagrément. Afin de mieux analyser la situation et d’apporter une solution durable, pourriez-vous nous transmettre des photos illustrant le problème rencontré, ainsi que le nombre de sacs impactés, en réponse à cet e-mail ? Ces éléments nous permettront d’examiner le souci avec notre équipe qualité et de mettre en place les mesures correctives nécessaires. Si votre demande est urgente et que vous avez besoin d'une solution immédiate, veuillez contacter notre équipe d'assistance clientèle via : https://www.vistaprint.ca/customer-care/help-center/.

We're truly sorry to hear that you're not happy with the quality of the bags received and can understand your disappointment. We'll be happy to see how best we can help if you would provide more details on the issue you're having with the product and also provide some images of the problem. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center

Thank you for your feedback. We're sorry to hear that you were disappointed with the quality of the bags you received. To better understand the concern and find the best way to assist you, could you please share more specific details about the quality concerns? If possible, images would also be helpful. We appreciate your input and look forward to resolving this for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/.