Thank you for sharing your feedback—we're truly sorry to hear about the quality concerns with your Port Authority® Medium Active Duffel bags. We understand how disappointing it must be to receive items that don’t meet expectations, especially when durability is key. Upon reviewing your account, we can confirm that four duffel bags were affected by faulty handles, and we appreciate you bringing this to our attention. Our team has already taken the necessary steps to address this by arranging a replacement, which we hope will fully resolve the issue. Your concerns have also been shared with our product team for careful review as we continue working to improve the construction and reliability of our products. If there’s anything more we can do for you, please don’t hesitate to reply to this email. We’re here to help and truly value the opportunity to make things right.

Thanks for your review submission, and We’re very sorry to hear that the logo on your duffel bag was not centered and that the work appeared sloppy. This is definitely not the experience we want for you. Our check into the concern has indicated that our care team was able to assist with a resolution. We look forward to assisting with any future products of interest or with any product or design-related queries you may have.