Thank you for sharing your feedback—we’re truly sorry to hear that the Energy Duffel Bag didn’t meet your expectations. We understand how disappointing it can be when a product doesn’t match the quality of previous purchases, especially when you’ve had excellent experiences with us in the past. Please accept our sincere apologies. To help us assess the issue more thoroughly, we kindly ask if you could share clear photos of the bag, especially highlighting any concerns with the material or construction. This will allow us to escalate your feedback to our product team and explore the best possible resolution. We also want to acknowledge your note about previously purchased bags no longer being available. We understand how frustrating it is when a trusted product is discontinued, and we’ve shared this feedback with our team for review. In the meantime, if you're looking for a higher-quality alternative, we invite you to explore our full range of Custom Duffel Bags & Gym Bags (https://www.vistaprint.ca/clothing-bags/bags/duffle-gym-bags), which includes various styles and finishes. Please know that your feedback has already been forwarded to the relevant team for further evaluation and improvement. If your request is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. Thank you again for bringing this to our attention. We truly value your continued trust and hope to provide a better experience moving forward.

Thanks for bringing this issue to our attention. We’re deeply sorry to hear about your experience with the bag. That’s definitely not the quality we aim to provide. Upon reviewing your account, we saw that you contacted our Customer Care team and the issue was resolved.

Many thanks for taking the time to share your experience. Your feedback and suggestions will be communicated to the appropriate teams for alterations and enhancements.

Thank you for sharing your review. We are happy to know that you are pleased with the duffel bag. On the matter of the logo, it was printed using our Full Color Transfer technology. We are sorry to hear that the print did not meet your expectations. Embroidery is not currently offered for this product. We have duffel bags that have embroidered design options. Kindly use this link (https://www.promotique.ca/catalog/bags/duffle-gym-bags?filters=f_DecorationTechnology_ss:Embroidery;) to view them and contact us if you need any assistance with selecting a suitable option.