Uncoated Business Cards

We are very sorry about the Uncoated Business Cards you received. This is not the VistaPrint experience we want you to have, and we appreciate you sharing your feedback. Looking at the product overview, it notes that colors can appear muted or faded. In the FAQ section, the question “What types of designs work well on uncoated business cards?” explains that the paper has a very natural feel and is highly absorbent. When a busy, ink‑heavy design is used, colors may look faded as they are absorbed during printing. Simpler designs without a lot of bright colors or intricate details tend to produce clearer results on this stock. To assist further, we recommend responding to this review with specific details and clear photos of what you received, so we can work with you to find the best possible resolution. Your feedback will also be shared with the relevant team to strengthen quality guidance and improve future outcomes. If you would like to keep your original artwork for future orders, we suggest choosing our glossy paper stock, which offers a sleek, shiny finish that enhances vibrant colors and modern designs. You can also explore premium options such as gold or silver raised foil, foil accents, or embossed gloss for an elevated look here: https://www.vistaprint.ca/business-cards/premium. Should your request be urgent or if you’d prefer to speak with someone directly, feel free to contact our Customer Support team at 833-996-2067 or visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. We look forward to receiving your photos and assisting you further to ensure your next order reflects the quality you expect.

We appreciate you taking the time to share your thoughts on the business cards and regret to hear that the colour of the star was incorrect. Furthermore, we have reviewed the design, and it shows that a cream color was selected for the star. In the future, please review your design carefully before ordering, as the design will be printed as shown on the preview or PDF proof. We are prepared to assist with a replacement order, and we have made adjustments to the business cards. The updated version is now in your Shopping Cart. Please take a moment to review the card and kindly confirm your approval by replying to this email. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.

Thank you for bringing this to our attention, and we sincerely apologize for the disappointment caused by the blue residue on your white business cards. As a returning customer, you know this is not the standard of quality we strive to deliver, and we understand how frustrating this experience is—especially with fast shipping on an important order. To ensure your satisfaction, we have processed a replacement for your 1,500 business cards at no cost to you, which will be updated under your original order number. You will receive an email with tracking details as soon as the new order ships out, and you are welcome to dispose of or recycle the affected cards you received. We have also taken full note of your feedback regarding the print quality issue and the review image upload option for our team’s ongoing improvement. We truly appreciate your loyalty and patience, and we look forward to getting your replacement cards to you in perfect condition.