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Can I cancel my Vista x Wix subscription without a fee?

You can cancel your Vista x Wix Premium subscription without any additional fees. Here's how: 

How do I cancel my Vista x Wix subscription?

  1. Go to My Subscriptions from the My Account drop-down menu.

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  2. Select the subscription that you want to cancel and click Manage.

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  3. From the menu in the top right corner, select Cancel subscription.

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  4. Select Continue to cancel

  5. Choose a reason for your cancellation, or tell us your reason by selecting “other”.

  6. Confirm your cancellation by clicking Cancel Now.

  7. If you are cancelling within 14 days after you purchased the Premium plan, the cancellation will be immediate and you will receive a full refund.
    If you are canceling outside the 14-day period, the cancellation will be at the end of your current billing cycle (either monthly or yearly). You can use your plan until the end of this period. The end date of your plan will be visible under My Subscriptions.

 

Refund Policy:  

Vista x Wix Premium plans are only refundable if canceled within the first 14 days after the initial purchase billing event. The 14-day trial period includes the first 14 days after upgrading your site from free to Premium. It applies to both monthly and yearly duration subscription Premium plans.

There is no cancellation fee when you cancel during this initial 14-day period, and your credit card will be refunded automatically. After canceling, you will also receive an email confirming the cancellation. Once you receive this email, please allow up to 30 business days for your refund to appear on your credit card statement due to bank and credit card refund processing times. If you do not receive this email or your refund after 30 business days, please contact us.

If you decide to cancel your Premium plan within the 14-day trial period, your plan will be canceled immediately, and you will no longer be able to make use of our Premium features. You can continue to use the free version of your website.

If you decide to cancel after more than 14 days, you will not be charged an additional fee. If you cancel, the cancellation will become effective at the end of your current billing cycle (either monthly or yearly). You can use your Premium plan and features until the end of this period. Afterward, you will be able to continue using the free version of your website.

 

Additional information:  

  • The 14-day trial period is for Premium plan purchases and add-ons, except domain names.  

  • The Vista x Wix 14-day refund period is aligned with the applicable cancellation refund policy and duration in place by Wix, our 3rd party software platform partner.  

  • The 14-day refund period does not apply to subsequent Premium Plan renewal payments, and refunds for Premium plans will only be granted for the amount of the first or initial billing payment (not for any previous or prior historical payments processed).  

  • If you upgrade from one Premium plan to another, the new upgrade is not considered an “initial purchase” and won't be refunded unless you cancel your plan within the 14-day trial period of the original purchase. 

  • Vista x Wix is not responsible for any bank charges, commissions, or overdrafts. The only way to remove these charges is through direct negotiation with your bank.  

  • If you cancel within 72 hours of purchase (during the first 14 days) the transaction was likely canceled before the funds settled. If this is the case, instead of receiving a refund, you should expect to see the original charge(s) and/or charge authorization drop away from your account within 30 business days. Note: This may differ per payment method/bank/credit card company.