We apologize for the disappointment with the quality, placement, and size of the embroidery on your hat. While we’re glad to hear a full refund was processed, we appreciate your feedback and will share it with our quality team for review.

We are sorry for the inconvenience and regret that the logo placement on your hats was inconsistent. We want to ensure this issue is addressed promptly. Please reply to this email with photos of the received hats so we may review the print outcome and assist further. We look forward to your reply.

We are sorry for the inconvenience and regret that your order did not meet expectations. Upon checking your account, we are glad to see that our care support team responded and provided a satisfactory resolution to address the embroidery and fit issues. We appreciate your feedback and will share it with our internal teams for further review and improvement.

We apologize for the issues with your hats and understand your frustration. Based on our review of your account, we saw that you contacted our customer care team and the matter was resolved. For reference, the printable area for this hat is 1.97" x 3.54", and based on our review, the logo provided was not extended to the full bleed area, which likely affected the final print quality. We appreciate your feedback.