Thank you for sharing your feedback—we’re glad to hear you received your hat, but we’re sorry to learn that some of the letters appeared in different sizes. To help us better understand the issue and provide the right support, could you please share images of the hat showing the concern? This will allow our team to review the details and assist you further. We look forward to hearing from you.

We apologize for the disappointment with the quality, placement, and size of the embroidery on your hat. While we’re glad to hear a full refund was processed, we appreciate your feedback and will share it with our quality team for review.

We are sorry for the inconvenience and regret that the logo placement on your hats was inconsistent. We want to ensure this issue is addressed promptly. Please reply to this email with photos of the received hats so we may review the print outcome and assist further. We look forward to your reply.

We are sorry for the inconvenience and regret that your order did not meet expectations. Upon checking your account, we are glad to see that our care support team responded and provided a satisfactory resolution to address the embroidery and fit issues. We appreciate your feedback and will share it with our internal teams for further review and improvement.