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I only received part of my order - where is the rest?

Orders can sometimes be sent in different shipments.

When a single order contains multiple products or a large quantity of items, it may be sent in separate or ‘split’ shipments. You might receive more than one package even though you ordered everything together.

If your order includes products with different delivery speeds, it may be split into separate deliveries. This avoids delaying products that you can receive sooner.