Boxes not as expected
May 2, 2025 | mereniuc v. |
Verified Buyer
Response from Vistaprint Customer Care Team:
We’re sorry to learn that the size of your mailer boxes turned out larger than anticipated and that the paper stock did not feature the glossy finish you were expecting. We’d be happy to look into your concerns further and provide clarification. Regarding the product size, we reviewed your order and noted that the 9" x 6" x 4" dimension was selected. While this format can suit many packaging needs, we also offer a variety of box sizes that may align more closely with your intended use. For future orders, we recommend carefully reviewing the size options listed on the product page to help ensure they meet your expectations. As for the coating concerns, please reply to this email with clear photos highlighting the issue. This will help us assess the matter accurately and determine how best to assist. We look forward to hearing from you and appreciate your cooperation.