We’re sorry to learn that the hats didn’t fit comfortably, even when adjusted to the maximum size. While we’re glad to hear you were pleased with the embroidery, we understand how disappointing it must be when the product itself doesn’t meet expectations. Please reply with your order number and a photo of one of the hats showing the sizing issue so we can review this further and help with a suitable resolution, whether that’s a remake in an alternate size or another option that works best for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

Thanks for sharing your feedback. It saddens us to learn that you are disappointed with the quality of the Hat, and we apologize for the confusion. For the inconvenience, we have examined the account and taken the appropriate measures to resolve the issue. You will receive an email with the specifics of the resolution.