Pre-Inked Stamps

Thank you for your feedback regarding your pre-inked stamp order. We’re sorry to hear about the issues you’ve experienced with excessive ink and the mess it caused—this is certainly not the quality we aim to deliver. Pre-inked stamps are designed to provide clean, consistent impressions, so the ink overflowing and dripping from the casing is not expected behavior. While it’s good to hear the impressions improved after repeated use, we understand how frustrating it must be for the issue to return after periods of non-use. We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

Thank you for sharing your feedback and photos of the Pre‑Inked Stamps. We appreciate the time you’ve taken to let us know about your experience, and we understand how important it is for every line of text to print clearly. Looking at the product page FAQ (https://www.vistaprint.ca/stationery/stamps/pre-inked-stamps#FAQs), we recommend a maximum of three lines of text for best results. In your submitted file, the Medium (2" x 1") size included five lines, and the last line used a thinner font style. This may have impacted the final imprint and contributed to the legibility issue you noted. To help us provide the best resolution, we recommend replying to this review with clear photos of the product quality concerns. This will allow our team to review the details directly and work with you on the most suitable solution. Your comments will also be shared with our product team to improve guidance around text limits and font recommendations, ensuring greater clarity for future designs. If your request is urgent or you’d prefer direct support, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.ca/customer-care/help-center/. We value your patience and the opportunity to assist, and we remain committed to ensuring your stamps meet the quality you expect.

Thank you for taking the time to share your experience with us. We regret to hear that you are unhappy with the stamp. We'd love to look into this for you. To help us assist you more effectively, please reply to this email/message with more details related to the issue, and photos displaying the concern. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/.