Save the Date Cards

We’re sorry to hear that your recent orders did not meet your expectations. We completely understand your disappointment and are eager to help. To assist us in reviewing the issue thoroughly, please reply to our email with photos of the items you received. Once we have these, our team will investigate the color discrepancies and overall quality to ensure we can offer a satisfactory solution. We appreciate your cooperation and look forward to your reply.

Thank you for sharing your experience with us. We’re very sorry to hear that your Save the Date Cards did not arrive as you expected, especially after customizing your design through our template and selecting what you believed to be the best paper option. Receiving them in a postcard format and seeing your photo print much darker than intended is understandably upsetting, and we want to help you get to the bottom of what happened. Regarding the postcard format, the product page and the final steps before adding the item to your cart indicate that this style is designed with a front‑and‑back layout. We understand how this may have been unclear during the ordering process, and we appreciate you bringing it to our attention. As for the colour issue, there are a few technical factors that can sometimes cause differences between what you see on screen and the final printed result. The matte paper stock you selected can naturally soften colours and gradients, and the conversion from RGB (screen colours) to CMYK (print colours) may also create subtle shifts. Additionally, the format of the uploaded design file can sometimes influence how detailed or complex elements appear once printed. To help us determine whether this was caused by one of these common variables or a production error on our end, could you please share a few clear photos of the cards you received? This will allow our quality team to compare the printed result with your design file and identify the best resolution. We’re committed to making this right. If your concern is time‑sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center anytime: https://www.vistaprint.ca/customer-care/help-center/ We look forward to assisting you further.