We are committed to delivering exceptional service, and we regret that we fell short on this occasion. We sincerely request the chance to rectify the situation, and we seek your assistance in doing so. Please respond to this email by sharing a photo of the received item, enabling us to find a resolution that meets your expectations.

We're delighted that you are pleased with the colour and style of the pen. It's very unfortunate to hear that the quality as expected. . We took the necessary actions to make this right, and you should be receiving an email shortly with the details. Please feel free to contact us directly at 833-996-2067 for assistance with your new order. Your satisfaction is of utmost importance to us, so we look forward to working with you again.

Thank you for sharing your feedback on your most recent purchase of the Push Action Ballpoint Pen. For other Pens options that you may consider, please check here: https://www.vistaprint.ca/promotional-products/writing-office/pens Looking forward to doing more business with you.