Thank you for taking the time to share your thoughts on the Round Button – 1 Diameter with Safety Pin Clasp. We regret to hear that the printing wasn't centered, and the clasp wasn't strong. Our record shows that you recently contacted our support team, and a replacement order was processed. Did the replacement order resolve the issues? Kindly reply to this email to confirm. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.