We're very sorry to hear that you were not happy with the quality of the hat ordered and apologize for any inconvenience caused. We'll be happy to see how best we can help with getting this matter resolved if you would reply with the order number for the hats.

We appreciate your feedback on the cap and regret that the quality and fit failed to meet your expectations. The material is 60/40 cotton/polyester blend and the cap is lightly-structured. Based on your concerns, we recommend a fully structured cap. You may review the product details of similar option for a material that may be more suitable. Please see email sent providing a resolution.

Thank you for taking the time to write an assessment. We're happy to hear that you were very satisfied with the embroidery's quality, but we're disappointed to learn the material quality didn't live up to your expectations. We will share your comments for review and improvement as it is extremely helpful in revealing areas where our services can be improved. Also, we also addressed your complaint by taking the necessary steps, and we sent you a follow-up email with additional details.