We're sorry to hear that the logo and sweater did not meet your expectations. We’d like to take a closer look to better understand what went wrong. Could you please share a photo of the item you received? Once we have that, we’ll review it right away and offer the best resolution for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

We appreciate you sharing your thoughts on the JERZEES® NuBlend® Quarter-Zip Sweatshirt and regret hearing that the logo did not turn out as expected. Upon further review, we are pleased to see that our support team was contacted, and a prompt resolution was provided for the issue. We trust that was helpful to you.

We are committed to delivering exceptional service, and we regret that we fell short on this occasion. We sincerely request the chance to rectify the situation, and we seek your assistance in doing so. Please respond to to the email sent with a photo of the item received, enabling us to find a resolution that meets your expectations.