We are very sorry to hear about your concerns regarding the quality of the JERZEES® NuBlend® Hooded Sweatshirt and understand how disappointing this must be. To help us investigate this further and provide a suitable resolution, please reply to this email with a few clear photos of the received sweatshirt highlighting the quality issues you noticed. This will allow our team to assess the matter in detail and determine the best next steps to address your concerns. We eagerly await your response.

Thank you for sharing your feedback on the JERZEES® NuBlend® Hooded Sweatshirt – XL. We’re glad to hear that you were pleased with the embroidery quality, but we’re very sorry the comfort of the hoodie did not meet your expectations compared to other sweaters you own. We understand how important both fit and feel are, and we regret that this aspect of the product fell short for you. In the meantime, if you’re looking for a sturdier or more comfortable option, we invite you to explore our range of Custom Hoodies & Sweatshirts: https://www.vistaprint.ca/clothing-bags/sweatshirts, where you can choose from different brands, sizes, features, and materials to find the best fit for your needs. For future orders, if you have any questions or would like guidance before completing your purchase, our Customer Support team is available at 833-996-2067. Alternatively, you can visit our Help Center at https://www.vistaprint.ca/customer-care/help-center/ for real-time assistance. We truly value your input and the opportunity to improve your experience. Your satisfaction is important to us, and we remain committed to helping you find the right product for your needs.