Gildan® Softstyle® Unisex T-shirt

Thank you for your feedback, and we’re sorry to hear that the shirt did not meet your expectations in terms of feel and print quality. We understand how disappointing this must be. Please note that the black shirt is 152 gsm, lightweight, 100% ringspun cotton, which may feel different from what you were expecting. Additionally, based on our checks, the uploaded image appears to be low resolution, which can result in less sharp edges when printed. For future orders, we recommend using a high-resolution file at 300 DPI for best results. We also suggest requesting a PDF proof from our design studio and viewing it at 100%, as this will show the actual print size and resolution before submitting your order. To help, we have taken action on your account to address the issue, and an email will be sent shortly with the details.

We're sorry to hear that the size of the t-shirt ordered did not meet your expectations as it was smaller than expected. We'll have this feedback passed on to the relevant team for review. For future orders we would recommend reviewing the size chart to see the measurements for each size to ensure the correct one is being ordered as the fit may be different depending on the brand.

Thank you for sharing your feedback about the Gildan® Softstyle® Unisex T‑shirt. We appreciate you taking the time to let us know, and we understand how important it is for both the material and the printing quality to meet your expectations. We’re sorry to hear that the shirt material was not what you anticipated, and that the printing on the back appeared crooked, with the front logo not centered and the color looking washed out. Looking at the product page, this shirt is made of 152 gsm lightweight, 100% ringspun cotton. Sport Grey is 90% cotton and 10% polyester, while Heather Royal and Heather Navy are 65% polyester and 35% cotton. It features a unisex fit, non‑topstitched narrow rib collar, taped neck and shoulders, double‑needle sleeve and bottom hems, and a tear‑away label. To assist further, we recommend responding with clear photos of the product material and printing quality concerns noted. This will allow us to review the issue in detail and work with you to find the best possible resolution. Your feedback will also be shared with our production team to strengthen quality checks and ensure that both fabric standards and print alignment are consistently upheld in future orders. If your request is urgent or you’d prefer to speak directly with a representative, our Customer Support team is available at 833‑996‑2067. You can also visit our Help Center for real‑time assistance: https://www.vistaprint.ca/customer-care/help-center/. We value your trust and look forward to resolving this matter promptly so you can enjoy your custom apparel with confidence.

Thank you for your feedback on the Gildan® Softstyle® Unisex T-shirt. We regret hearing that the location of the graphic is lower than expected, and the cut of the picture is different. To help us better assist you, please reply to this email with photos displaying the issues. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.ca/customer-care/help-center/. We look forward to working with you.