Gildan® Budget Unisex T-shirt

We’re glad to hear that you’re happy with the fit and print quality of your shirt. However, we are very sorry that the graphic placement didn't match the proof you approved. We want your apparel to look exactly how you designed it. To help us investigate what happened and find a solution, could you please respond to this email with a few clear images of the shirt you received? Once we have those photos, we’ll be able to compare them to your design and work on making this right for you. We look forward to hearing from you.

We are sorry to hear about your recent experience with your t-shirts falling short of you expectations. After reviewing your order, we noted that the submitted design was blurry and pixelated, as indicated by the red exclamation warning on the editing page. This warning highlights that the file quality may not produce a sharp print result. For the best possible outcome, we strongly recommend using high-resolution files with a minimum of 300 DPI, as this helps ensure your design prints clearly and professionally. Also, we encourage carefully reviewing the on-screen preview and downloading the PDF proof before finalizing any order, as this provides a more accurate representation of the final print. If you need assistance improving your artwork, we offer a professional design service. Our graphic design team can help enhance your file quality and prepare it for print. You can simply submit your request via this link and pay the relevant fees: https://www.vistaprint.ca/design A revised version will be shared within 24 to 48 hours by email, and you’ll have the opportunity to request further adjustments if needed before proceeding with a new order. We appreciate your feedback and hope this clarifies your concern. Should you have any questions or need further assistance, please don't hesitate to call us at 833-996-2067.

We’re sorry to hear the logo placement was not as expected. We understand how frustrating this is, especially when you were excited to wear the shirt. To help us review the issue further, please send a few photos showing the logo placement on the shirt. Once we receive the images, we’ll take a closer look and assist with the next steps. While we do not typically contact customers during production regarding placement or design details unless there is an issue preventing completion of the order, we appreciate you bringing this concern to our attention. Thank you for your patience, and we look forward to resolving this for you.

Thank you for your feedback, and we’re sorry to hear the shirt didn’t match your design expectations. Could you please reply to this email with a clear photo of the shirt showing the logo placement and size? This will help us review the issue more closely and assist you further.