Perforated Window Vinyl

We’re very sorry about the Perforated Window Vinyl you received. This is not the VistaPrint experience we want you to have, and we’d like to assist. We understand how frustrating it must have been to see that the QR codes did not function as expected, even though they worked in your uploaded file. While perforated vinyl is excellent for privacy and large‑scale graphics, it can interfere with QR code readability because the material removes a portion of the printed area and reduces contrast. Here’s a quick comparison to help explain: 1. Scannability & Reliability: Regular Window Decals provide a solid surface, ensuring every data module of the QR code prints clearly. Perforated vinyl removes about 40% of the printed area, forcing scanners to rely heavily on error correction. 2. Minimum Size Requirements: Regular decals can host QR codes as small as 2 cm x 2 cm. Perforated vinyl requires much larger codes (at least 85 mm x 85 mm) to function reliably. 3. Lighting Challenges: Opaque decals offer high contrast for scanning. Perforated vinyl can create a “ghost” effect if interior lighting is brighter than outside, making the code appear transparent. Pro Tip: If you’d like to use perforated vinyl for large windows, consider applying a small, solid Window Decal specifically for the QR code on top of the perforated film to ensure reliable scanning. Your feedback will be shared with our team to help improve guidance and product clarity. For future orders, if you have questions or need assistance before completing your order, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for real‑time support: https://www.vistaprint.ca/customer-care/help-center/ We value your trust and look forward to helping ensure your next order meets both your design and functionality expectations.

We are sorry to hear that the perforated window vinyl you received was not the size you ordered, and we completely understand your disappointment. To make this right, we have processed a free replacement order, your order number will remain the same, and once the replacement parcel has been shipped, you will receive an email with the tracking details so you can follow its progress. Please also rest assured that this matter will be reported to the relevant teams for further review to help prevent similar issues in the future. We sincerely apologize for the inconvenience caused and appreciate the opportunity to resolve this for you.

We’re very sorry to hear about your experience with your Perforated Window Vinyl order. We understand how disappointing it must have been to receive a blank decal, especially after carefully confirming that your logo was included during the design process. This is certainly not the experience we want for our customers. Upon review, the submitted design file was confirmed to be blank at the time the order was placed. Our Quality Team processes a high volume of orders each day and prints items based on the final design submitted. We also provide customers with the opportunity to carefully review their design before completing checkout to help ensure all elements, including artwork and text, appear as intended. We’d like to help make this right, and we’ve sent you a separate email requesting further information so we can better assist you with this. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/