We’re very sorry to hear that the print outcome of your Newport Blue Ink Gel Pen with Full Color Imprint was unsatisfactory for a second time and contained printing errors. This is not the experience we aim to deliver, and we sincerely regret any frustration or disappointment this may have caused. Additionally, we reviewed your account and noted that you reached out to our customer care team via email. They have already responded with several options to help resolve the issue and are currently awaiting your reply to move forward. When you have a moment, kindly refer to their message and respond at your earliest convenience, we’re eager to make things right for you.