We are sorry to hear about the inconsistency you experienced with the embroidery on your DRI DUCK Heavyweight Power Fleece Jacket with Thermal Lining. In addition, we are glad to know the hoodies themselves met your expectations, but we understand how disappointing it is when the embroidered logo does not come out consistently crafted. To help us review this properly and support you further, please reply to this email clear photos that highlight the quality concerns you noticed on the affected hoodie. These images will allow us to assess the embroidery issue in detail and determine the most appropriate next steps. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 833-996-2067.

We’re glad to hear that you’re pleased with the quality and warmth of your DRI DUCK Heavyweight Power Fleece Jacket. However, we’re sorry that the fit was looser than expected and understand how important comfort is, especially when layering clothing. To help with future orders, we recommend reviewing the size charts available on the product pages and at checkout. These guides provide a clear idea of each item’s fit, making it easier to select the size that best suits your needs. Additionally, upon checking your account, we’re pleased to see that our care team has already responded to your concern and ensured the matter was addressed to your satisfaction.