Yupoong Classics™ Five-Panel Retro Trucker Cap

Thank you for your feedback regarding the Yupoong Classics™ Five-Panel Retro Trucker Cap. We’re sorry to hear that the embroidery did not meet your expectations, particularly with the loose threads and the design detail not appearing as intended. We understand how important it is for the final product to reflect your vision. While some fine details—such as water effects—may not always translate clearly in embroidery due to stitching limitations, loose threads are not expected and we’d like to look into this further. To help us better assess the issue and assist you accordingly, could you please provide clear photos of the affected areas of the cap? We appreciate your cooperation and look forward to resolving this for you.

We’re very sorry to hear that the embroidery didn’t meet your expectations, especially regarding the alignment and overall stitching quality. We understand how important it is for branded merchandise to look clean, professional, and consistent. If you could send us some images of the cap, we’d be happy to review them and work with you toward a suitable solution. We truly appreciate your understanding and want to help make this right. If you need immediate assistance, please feel free to contact our Customer Support team directly at: https://www.vistaprint.ca/customer-care/help-center/. We’re here to help.

We’re sorry to hear that the embroidery on your hats arrived misaligned and not as shown in the sample image. We completely understand your disappointment and sincerely apologize for this oversight. We've sent you a separate email requesting further information. Your time and patience in working this out with us are greatly appreciated. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/ To make things right, we’d be happy