Design A Banner Online

Thank you for your feedback, and we are sorry to hear that the banner didn’t meet your expectations. We understand your disappointment regarding the image quality. During the design process, there is a warning message in the Design Studio that advises when an image is low resolution and may print blurry, to help avoid issues before printing. For future orders, we recommend using high-resolution images at 300 DPI for the best print results. To help with this experience, we have taken action on your account to address the issue. An email will be sent to you shortly with the details. If you need assistance with your design, you can also consider our design service, where our team can help ensure your artwork is properly optimized for print. https://www.vistaprint.ca/experts/services/details/vinylbanners?locale=en-CA

We are very sorry for the delay in confirming the receipt of your files for your replacement banner. We completely understand how important it is to ensure that the updated files can be accessed without any issues, especially given the problems with the unscannable QR code and the lower print quality on the original banner. We want to share that we are currently reviewing submissions in an attempt to locate your files, and our team will be replying directly to your emails shortly to provide further assistance and a status update. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.