Soft-Touch Stylus Ballpoint Pen – Black Ink

Thank you for your feedback. We’re sorry to hear that the logo on your pen was too small to be readable. For future orders, we recommend simplifying the design to ensure it remains clear at smaller sizes, especially on compact items like pens, using bold fonts and high-contrast colors to improve readability. We would also recommend utilizing the digital proof option to ensure your image design is to your satisfaction, and if needed, consulting our care team before processing your order. We have completed our checks and emailed you information related to the resolution that has been provided to you. We look forward to assisting with future products of interest.

We are genuinely sorry to hear that the branding on your pens is not meeting our durability standards, and we understand your disappointment. While we are glad you find the pen itself to be nice, it is unacceptable that the logo can be easily removed, as we want your brand to be represented long after the first use. To help us investigate this issue with our production team, please provide us with an image showing some pens with the affected area where the logo is scratching off. We want to ensure that your next batch is printed with the high-quality, lasting finish you expect. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.