We regret to hear that your recent photo book didn’t meet the usual standard you’ve come to expect from us. We know how important these keepsakes are and want to make things right. To help us look into this further, please reply to this email with details of the issue, such as what specifically didn’t meet your expectations (print quality, layout, paper, etc.). If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/