Journalism & Media Branded Presentation Folders Templates

We regret to hear that the folders did not turn out exactly as expected. We are happy to assist you with the new order, so feel free to contact us directly at 833-996-2067.

We are very sorry to hear that your recent folder order did not meet the same quality you experienced the first time. We understand how frustrating it must be to receive prints that appear blurry and dull, especially when you used the same template and expected consistent results. We appreciate your feedback and the opportunity to address this. We print files exactly as they are submitted and provide design tools, tips, and file setup guides both in our studios and throughout the ordering process. We also offer a PDF proof option that customers can request before finalizing their order, which helps to preview how the final print will likely appear. To help us investigate this further, we kindly ask that you reply with clear full photos showing the print results from your recent order on some folders. This will allow us to compare and determine how we can best assist.

We're very sorry to hear that the folders were ripping apart and apologize for any inconvenience caused. In reviewing your account, we're seeing that you were able to get the matter resolved when our customer care team was contacted.