Thank you for sharing your experience—we’re genuinely sorry for the frustration and disappointment caused by your recent Raised Foil Business Cards order. We understand how important it was for your logo to be highlighted with foil, as confirmed, and we deeply regret that the final product did not reflect those expectations. We also acknowledge the time and effort you spent working with our support team to ensure accuracy, and it’s unacceptable that the result was both illegible and incorrect, compounded by an excessively long processing and shipping time. This is not the level of service or quality we strive to deliver, and we sincerely apologize for the impact this has had. To help us investigate and resolve this properly, we kindly ask that you respond to your review with clear photos of the cards received, especially showing the missing foil and print clarity issues. This will allow our team to assess the situation thoroughly and determine the best possible resolution. Your feedback will also be escalated to our production and customer care teams to support immediate review and long-term improvements. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 833-996-2067 or through our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time assistance. We truly regret that your recent experiences have fallen short of the trust you once placed in us. While we understand your decision to explore other suppliers, we remain committed to making this right should you give us another opportunity. Thank you again for your candid feedback—it helps us improve, and we’re here to support you.

We’re so sorry to hear that the text on your new business cards is unreadable. Clear, legible contact details are essential, and we regret that this wasn’t the case with your order. Our check has, however, indicated that our care team was able to assist in providing a resolution. We look forward to assisting with future products of interest.