Badly cut, very thin and arrived dirty
Aug 27, 2025 | OnTheRocks
Response from Vistaprint Customer Care Team:
Thank you for sharing your experience—we’re truly sorry to hear about the condition and quality concerns with the Custom Playing Cards you received. We understand how disappointing it must have been to open your order and find visible dirt, misaligned cuts, and paper that feels too thin and fragile. That’s certainly not the standard we aim to deliver, and we appreciate you bringing this to our attention.
We’ve reviewed the photo you provided and consider this a production-related issue. To make things right, we’ve already processed a free replacement order for you. Once it ships, you’ll receive an email with the tracking details so you can follow its progress. You’re welcome to keep or recycle the original items as you see fit.
Your feedback has been forwarded to our production and quality teams for review, as part of our ongoing efforts to improve product consistency and ensure better handling and finishing across all orders.
We hope this resolution reflects our genuine commitment to your satisfaction. If you have any further questions or need additional support, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for assistance.
Thank you again for your patience and for allowing us to make this right.