We’re sorry to hear that the Metal Engraved Ballpoint Pens – Black Ink did not meet your expectations, particularly with the print size and logo scale. We understand how disappointing it must be when the finished product doesn’t resemble the design mockup. For future orders, we recommend carefully reviewing the PDF Proof or Preview before checking out, as this shows the most accurate representation of how the final product will appear. We’ll be sending you a separate email with options on how we can best resolve this for you. We value your patience and understanding and appreciate the opportunity to assist you.