We are sorry to hear that the image quality on your keyring did not meet your expectations, especially after using what you believed was a high-resolution photo. Upon review, the image provided appears to be low resolution, with visible pixelation and details, such as faces, appearing blurry. This was also reflected in the design preview within the studio. For best results, we recommend using a clear, high-resolution image of at least 300 dpi. Also, please note that the small keyring measures 1.69" L x 1.20" W, so finer details can be difficult to capture clearly at this size, especially at low resolution. We are happy to assist with updating the file if you have a sharper version available. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.ca/customer-care/help-center/.

We’re truly sorry to hear that the product you received did not meet your expectations in terms of quality and design accuracy. We understand how disappointing this must be, especially after taking the time to create your design and investing in a product you were excited about. Please know that this isn’t the experience we aim to deliver. To make things right, we’d be happy to review the issue further and offer a suitable solution. Kindly share a clear photo of the item received along with your order number so we can assist you promptly. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.ca/customer-care/help-center/

Thanks for your review. We’re happy to hear your business cards turned out just right, but we’re very sorry the font size on your keychain didn’t match what you expected. We've emailed you details regarding a resolution that has since been provided to you, and we look forward to assisting with any additional product or design-related queries for future products of interest.