Custom Mugs Templates

Thank you for sharing your feedback on the Custom Mugs. We’re glad to hear the print quality met your expectations, but we also understand your concern about the mugs becoming extremely hot when used in the microwave. Your input is important, and we will ensure it is shared with the relevant team for review and improvement. To clarify, these mugs are made of ceramic material and are both dishwasher and microwave‑safe. However, “microwave‑safe” does not necessarily mean the mug will remain cool to the touch after heating. Ceramic can absorb microwave energy or transfer heat from the liquid inside, which may cause the mug itself to feel hot. Here are a few helpful points to keep in mind: - Heat transfer: Hot liquid inside can make the sides and handle warm. - Material and glaze: Certain ceramic finishes may absorb more microwave energy. - Duration: Heating for longer than 30–60 seconds can increase the mug’s temperature. - Safety tips: Use the handle when possible, heat in shorter intervals, and consider using oven mitts or a towel when removing mugs after longer heating times. In summary, “microwave‑safe” means the mug will not crack, shatter, or release harmful substances during normal use, but it may still become hot to the touch. For a more reliable option, you may want to explore our Promotional Mugs, which include ceramic and porcelain styles designed to hold heat well while remaining safe and durable: https://www.vistaprint.ca/promotional-products/drinkware/mugs If your request is urgent, or you’d prefer to speak directly with a representative, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for real-time assistance: https://www.vistaprint.ca/customer-care/help-center/ We appreciate your honest feedback and look forward to the opportunity to better meet your expectations in the future.

Thank you for sharing your review of the Custom Mugs. We’re delighted to hear you found them excellent and that they met your expectations. It’s wonderful to know the product delivered the quality you were hoping for. We truly appreciate your feedback and look forward to supporting your future projects with the same care and reliability.

Thanks for your feedback. We’re sorry to hear this didn’t meet your expectations. Mug layouts can vary by template, which can affect photo size and spacing. For future orders, we recommend requesting a PDF proof from the Editing Studio and viewing the design at 100% to review the print size and layout before submitting your order. You can also contact our customer care team for design assistance, they’ll be happy to help you choose or adjust a layout that best fits your needs. https://www.vistaprint.ca/customer-care/help-center/