Canvass print
Sep 24, 2025 | Selina T. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for providing this feedback about your recent order of the Canvas Print. We are very sorry to hear about the confusion with the delivery company and the significant frustration you experienced trying to contact our customer support team.
We understand how important it is to be able to reach a person when you have an issue, and it is unacceptable that our phone lines were not working correctly. We sincerely apologize for this inconvenience and for the difficulty it caused you. This is not the level of service we strive to provide, and we are actively looking into what caused these phone issues so we can prevent them from happening again.
We are glad to hear that despite the delivery and communication problems, you were ultimately happy with the quality of your Canvas Print. We appreciate you taking the time to share your experience, as your feedback is crucial for us to identify areas for improvement. Likewise, we are working to enhance both our delivery logistics and our customer service channels to make sure the entire process is smooth and stress-free for our customers.
Thank you again for your patience and for your business. We hope to provide you with a much better experience in the future.